Privacy Policy

How ILMERA Study Abroad collects, uses and protects the information you share with us.

Last Updated: August 2026

1. Introduction

ILMERA Study Abroad ("ILMERA," "we," "us," or "our") is an overseas education consultancy based in Coorg, Kodagu, Karnataka, India, operating under the ILMERA Group. This Privacy Policy explains what information we collect when you use our website (ilmerastudyabroad.com) or contact us for study abroad consultation, how we use that information, and the choices you have regarding it.

By using our website or submitting your details to us through our contact form, phone, WhatsApp, or any other channel, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Your name, email address, and phone number when you submit our contact form or reach out by phone or WhatsApp.
  • Details about your academic background, preferred study destination, and consultation requirements, when you share them with us for the purpose of receiving guidance.
  • Any documents you choose to share with us during the admissions, scholarship, or visa support process, such as transcripts, certificates, or identification documents.
  • Basic technical information collected automatically by our website, such as browser type and general usage patterns, which helps us maintain and improve the site.

We do not knowingly collect information from children under the age of 16 without the involvement of a parent or guardian.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and provide study abroad consultation and guidance.
  • Assess your academic profile and match you with suitable universities and destinations.
  • Assist with university applications, scholarship applications, and visa documentation, where you have engaged us for that purpose.
  • Communicate with you by phone, WhatsApp, email, or video call regarding your enquiry or ongoing application.
  • Maintain records required for our consultancy services.

We do not sell your personal information to third parties.

4. Sharing of Information

We may share your information with universities, scholarship bodies, or visa processing authorities, but only where it is necessary to progress an application you have asked us to assist with, and only with your knowledge as part of that process. We may also share information with service providers who help us operate our website or communications (for example, our contact form processor), solely for the purpose of delivering our services to you.

We do not share your information with third parties for their own marketing purposes.

5. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services to you and to comply with our legal and administrative obligations. If you would like us to delete your information, you may contact us using the details below and we will act on your request where we are not otherwise required to retain the information.

7. Your Choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your information, subject to any records we are required to keep for legal or administrative reasons. You may also opt out of further communication from us by informing us directly.

8. Cookies and Website Analytics

Our website may use basic cookies or similar technologies to support core functionality, such as remembering your preferred theme setting. We do not use this information to build advertising profiles.

9. Third-Party Links

Our website may contain links to third-party websites, such as university pages or social media. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: